If you received your item with any issues, you have 48 hours to notify us so we can find the best solution based on the damage.
You have 14 calendar days from the time you receive the product to return it, provided it’s in perfect condition and you have the original packaging or another packaging that adequately protects the item.
If your product was delivered on a pallet, the pickup must also be done with the pallet.
Please do not dispose of the pallet until you're sure you want to keep the product and have it installed.
For microcement products from table collection, the original packaging is required.
Please note that if the return is due to the product not meeting your expectations, you will be responsible for the return shipping costs.
These costs will be calculated based on the product’s price and will be deducted from your refund.
For more details, please refer to section 6.3 'Return Costs' in our terms and conditions.
To complete your return, we will arrange the pickup, who will contact you with the next steps and process your refund.
Don’t forget to provide us with your IBAN number so we can transfer the refund.